Emergency Property Repairs for Devon Holiday Lets
Guests locked out. An active leak. A broken door leaving the property unsecured. From emergency building repairs to lock-outs and leaks, when something goes wrong that cannot wait, call now for a fast, honest response across Devon.
Call 07772 672155If no answer, leave a voicemail and I will call straight back.
What counts as a property emergency
Not every repair needs an emergency call-out. But some situations genuinely cannot wait: a guest in the car park unable to get in, a ceiling dripping onto a bed, or a back door that will not close properly overnight. If you are unsure, call anyway. I will give you a straight answer on whether it needs immediate attention or can wait until the morning.
- Guests locked out or unable to access the property due to a failed key safe, lock or cylinder.
- An active water leak causing damage or posing a slip risk inside the property.
- A broken or unsecured external door or ground-floor window leaving the property open.
- A failed heating system or hot water during a guest stay in cold weather.
- A loose or failed stair rail, balustrade or step that presents a fall risk.
- A carbon monoxide or smoke alarm sounding without an obvious cause, requiring investigation.
What happens when you call
No automated systems. No holding queue. You get Pete directly, or a callback within minutes if I am already on a job.
- Describe the problem briefly. I will ask two or three questions to understand the severity and what access is available.
- I give you an honest ETA based on my current location and any existing commitments. No false promises on timing.
- I attend and stabilise the issue on the first visit wherever possible, with tools and common materials in the van.
- If a specialist trade is needed (Gas Safe, Part P or structural), I will tell you immediately and can coordinate the right person rather than leaving you to manage it alone.
- A clear written update with photos is sent once the job is done, so you have a record and anything outstanding is documented.
For letting agents and property managers
Managing multiple holiday lets across Devon means having a reliable emergency contact you can hand off to without having to manage the situation yourself. I work as a named out-of-hours contact for agents who need someone trustworthy at the end of a phone on a Friday evening.
- Familiar with key safes, agent access systems and changeover schedules.
- Will communicate directly with guests where needed, professionally and calmly.
- Provides photo documentation and a written summary after every emergency visit.
- Knows when to escalate to a registered tradesperson and can coordinate that call.
- Available as a regular retained emergency contact, not just a one-off.
Emergency call-out pricing
Call-outs start from £75, which covers travel and the first hour on site. Out-of-hours rates are confirmed on the call, before I attend, so there are no surprises on the invoice.
- Call-outs from £75, covering travel and the first hour on site.
- Out-of-hours rate applies for evenings and weekends, agreed before attending.
- Materials itemised separately at cost.
- A simple rate card is available for agents and regular clients on request.
For planned maintenance, snag lists and non-urgent repairs, see the standard reactive repairs page.
Common questions
Do you take emergency calls outside normal working hours?
Yes. I take calls for genuine property emergencies outside standard hours. Response depends on the nature of the problem and current commitments, but I will always pick up or call straight back and give you an honest answer on what I can do and when.
What counts as a property emergency for a holiday let?
Common emergencies include: guests locked out or unable to access the property, an active leak causing damage, a broken door or window leaving the property unsecured, a failed heating system mid-winter, or a safety hazard that cannot be left until the next working day.
What if the problem needs a specialist trade?
I will be upfront if the issue requires a registered Gas Safe engineer or Part P electrician. In those cases I can coordinate the right trade and stay on as the point of contact so you are not managing multiple calls in a crisis.
What areas do you cover for emergency call-outs?
Emergency cover across Dartmoor, Okehampton, Exeter, Newton Abbot, Bovey Tracey, Torquay, Torbay and South Devon. Travel time and distance are factored into the call-out rate, confirmed before I attend.
Can letting agents use you as their emergency maintenance contact?
Yes. I work with managing agents as a reliable out-of-hours call-out option. I operate within your existing access systems, communicate clearly with guests where needed, and provide a written update with photos after every visit.
Need someone now?
Call directly. If I am unavailable leave a voicemail and I will return it as quickly as possible. For non-urgent jobs, the contact form is the best route.
Important
The information provided on this page is for general guidance only. It does not constitute legal, regulatory, or professional advice.
Compliance requirements can vary depending on property type, location, and individual circumstances. You should always confirm obligations with the appropriate qualified professional or relevant authority.